# FAQ

Source: https://www.drinkware-factory.com/faq/

## What is your minimum order quantity (MOQ)?
MOQ depends on the model and how much you customise. Many catalogue models start from 24–100 pieces with your logo; custom Pantone colours, printed gift boxes and new moulds require higher quantities. Each product page lists its MOQ.

## Can I order samples before placing a bulk order?
Yes. Samples of catalogue models are typically prepared in about 7–8 days, plus courier time. Custom-colour and logo samples are available so you can approve exactly what will be produced.

## How do I get a quotation?
Use the inquiry form on any product page or the contact page, or message us on WhatsApp at +86 176 2154 1688. Include model, quantity, logo method, colours, packaging and destination.

## Which payment and trade terms do you accept?
We quote FOB China by default and can also quote EXW, CFR/CIF or DDP to many destinations. Payment terms are confirmed on the proforma invoice.

## Which logo methods do you offer?
Laser engraving, screen printing, UV / UV DTF full-colour printing and sublimation on coated blanks. Embossing is possible with a custom mould. See our decoration guide.

## Can you match our brand colours?
Yes. Powder-coat colours can be matched to Pantone references. Gradients, prints and special finishes such as leopard or ombré are also available on selected models.

## Do you offer custom packaging?
Yes — from white boxes and colour boxes to fully printed retail boxes and rigid gift boxes. Amazon FBA labelling can be applied on request.

## Can you develop a new design (ODM)?
Yes. Send reference photos or drawings and we'll advise on feasibility, tooling and samples.

## What material are your products made of?
Food-contact parts are made from 18/8 (304) stainless steel. Lids and accessories use BPA-free plastics or food-grade silicone, depending on the model.

## How long do your products keep drinks hot or cold?
It depends on the model and lid. Most bottles and tumblers are listed for 12–24 hours; several carafes for more than 24 hours. Each product page lists its rating.

## Can you provide test reports?
Selected models list CE/EU and LFGB documentation. For other markets (for example FDA for the USA), tell us your destination and we'll plan testing with an accredited lab.

## Do you allow third-party inspection?
Yes. You are welcome to appoint an inspection company for pre-shipment inspection.

## Where do you ship?
We export worldwide by sea, air and express courier, and can quote door-to-door delivery to many countries.

## How long does mass production take?
It depends on quantity, decoration and season, and is confirmed on the proforma invoice. Plan extra time before Chinese New Year and Q4.